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Resources for Customers

CareWorks assistance to Customers

We invite all customers (present and past) to email us with any queries regarding the Corona Virus (

and we will do our best to assist you. We will respond via email, or if needed, one of our advisors will call you directly.

This is a free service. Please bear with us if we do not respond immediately as resources are currently limited.

In the event of an emergency, please feel free to phone us on 021 673 5300 and ask for the Corona Response Team. Be safe!


If you are concerned that you may have contracted the Coronavirus, complete this self test or call the national hotline 0800 029 999 or 0800 111 132.

Please note:

This assessment doesn’t replace professional medical consultations with a practicing nurse or doctor. You should seek medical advice and assistance if you show any symptoms or if you’re concerned about your current state of health. If you have flu-like symptoms, and have come into contact with someone who has COVID-19, please contact the national hotline for advice on what to do next. Please always get a second opinion if you are at all concerned.

NICD public hotline: 0800 111 132
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