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Treatment Programme


CareWorks offers a comprehensive Treatment Programme for a range of conditions including Diabetes, HIV, Cardiovascular and Respiratory Disease.

Our contact centre (in all South African languages) is central to the Treatment Programme where skilled tele-counsellors, nurses and case managers keep in regular contact with employees and beneficiaries to provide psychosocial support, education and service reminders.

To close the gap on retaining clients in care and ensuring ongoing prevention, HIV testing and adherence, CareWorks provides an evidence- and technology-based care coordination and courier delivery solution that focuses on delivering ART, PrEP medication and HIV self-screening (HIVSS) kits directly to clients. The CareWorks contact centre is the core of the coordination of care and services, which makes up our virtual clinic ePharmacy model.

Our Treatment Programmes coordinate all related doctor visits, blood tests, radiology as well as the delivery of medication to the employee / beneficiary’s chosen address.

  • CareWorks is accredited by the SA Council for Medical Schemes to provide treatment across a wide range of Diseases. Comprehensive or single disease Treatment Programmes can be provided to employees as part of a Workplace Employee Wellness Programme

  • All associated administration including benefits and card-holder-file management as well as provider contracting and payment

  • Outbound contact centre ensures that employees are regularly supported and remain adherent on treatment, addressing barriers to retention through continuous counselling and mental health support

  • Risk assessment profiling and assistance with linking clients to facilities or pathology labs for baseline assessments 

  • Convenient dispensing and delivery of medication

  • Detailed reporting on uptake, utilisation and adherence

  • The CareWorks Treatment Programme maximises linkages to care as well as treatment adherence resulting in optimal health outcomes for clients

  • Clients are better equipped to understand and take ownership of the management of their disease or condition

  • Minimises time off work due to illness or accessing ad hoc healthcare providers / state clinics

  • Improved absenteeism rates due to proactive monitoring and early detection of barriers for successful treatment, as well as mental health issues

  • Discreet, non-judgmental, sensitised, convenient, and appropriate for high-risk individuals



The CareWorks Treatment Programme is an efficient solution for employees with chronic conditions and diseases of lifestyle that improves wellness, productivity and morale in the workplace whilst reducing absenteeism.

The solution aims to increase access and reduce barriers related to privacy, confidentiality, and continuity of care - especially important for HIV prevention and key populations. This model is also beneficial to those in hard-to-reach areas, in mobile occupations, or those with limited access to clinics and pharmacies, thus reducing supply chain disruptions.

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